Arranging the Reablement Service

In Barnet, the reablement service is provided by a nominated care provider.

All referrals to the provider should be made in line with local processes and requirements.

The referral should contain information about:

1. The date that reablement is required to start;
2. The frequency of reablement visits required at the start of the plan;
3. The duration of reablement visits at the start of the plan;
4. The timings of the reablement visits at the start of the plan;
5. Any specific risks to workers;
6. Any specific skills required.

When the referral has been accepted you must provide the following information to the provider:

1. A copy of the Reablement Plan;
2. With the person's consent, a copy of any assessment;
3. Information and contact details of anyone else involved in the plan (for example an occupational therapy practitioner).

It is the responsibility of the provider to contact the person to agree the specific details relating to how the reablement service will be provided.

When this is confirmed the provider should update you so that the Reablement Plan can be amended accordingly if required.

You should then contact the person to confirm:

1. The frequency, duration and timing of initial visits;
2. That the frequency, duration and timing of initial visits are subject to change as reablement progresses;
3. The name and contact details of the provider;
4. When the reablement service is going to begin;
5. That the Local Authority will be monitoring and reviewing the progress of reablement;
6. What the person should do if they wish to request a review or are unhappy with reablement; and to
7. Answer any questions they have about the service, or provide any further information or advice that you feel may be beneficial.

You should also take the opportunity to reiterate that reablement is a time limited service and is regularly monitored and reviewed.